FAQ's
Warranty/ Returns Information:
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. No returns accepted on items that have been installed. All returns are subject to a 25% restocking fee. Returns are shipped back paid by the buyer and must be shipped via UPS or FedEx with "original packaging and hardware." No returns will be accepted until a RMA is issued and no refund will be issued until the product has been received, inspected and approved by us. Tracking must show the carrier is in possession within 2-3 days of return approval. If the item is not in the carrier's possession (electronic kiosk is not an acceptable status update) in this timeframe your return is invalid/void and will be refused. Absolutely no returns or refunds after 45 days via Paypal, unless it's a product defected which we can warranty once approved by the vendor.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
Since sound is subjective, we do not warranty for sound. Please do not return your Circuit Werks product if you do not like the sound level. There are several ways to adjust the sound level. Please call or email us for more information if needed.
To start a return, you can contact us at Sales@CircuitWerksUSA.com. Please note that returns will need to be sent to the following address: 1862 Firman Dr, Richardson, TX, 75081
Order Cancellations:
If your order has been shipped, we can not cancel your order. Please look at the Return Policy above. If you need to cancel a transaction, please contact us directly via phone or email within an hour or less of your order placement. Some cancellation will be charge convenient fee of 5% before we ship your order out, as credit card company's and PayPal would not refund us the fees. We always ship your orders out first and then we reply to our automated website purchases later towards the end of the day. Some items are automatically forwarded to our suppliers therefore those orders wouldn't be able to be canceled. Sorry for the inconvenience, therefore we would suggest you to check before you make the purchase.
Products Displayed Online:
We only use actual product photos within our website and other online sales platforms! What you see is exactly what you'll be receiving! No generic images what so ever!
Emissions:
Federal and several state and provincial laws prohibit the removal, modification or rendering inoperative of any part that affects emissions or safety on motor vehicles used on public streets or highways. Circuit Werks assumes no liability for any violations arising out of any federal, state or provincial emissions or safety requirements on motor vehicles arising out of the customer’s modifications and/or use of Circuit Werks products. It is the responsibility of the customer to determine if their modified vehicle complies with applicable laws.
This limited warranty is the only express warranty applicable to Circuit Werks products. Other rights may arise or vary from state to state in the United States. Circuit Werks is not responsible for any time for which you may lose the use of your vehicle, any inconvenience you might be caused, the loss of your transportation or any part thereof, or any other incidental or consequential damages you may have.
California Residents:
Certain California Vehicle Code sections prohibit any add-on or modified aftermarket part for on- or off road highway vehicles that modifies a California vehicles emission control system unless it is exempted by CARB. You will be liable if you install our CW products in the state of California.